Privacy Policy

This Privacy Policy describes how Amber Leaf Retail & Wholesale collects, uses, and protects your personal information when you use our website. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our Website, including:

  • Personal Information: This includes your name, address, email address, phone number, date of birth, and any other information you provide when you register an account, place an order, subscribe to our newsletter, or contact us.
  • Payment Information: When you make a purchase, we collect payment information such as your credit card details or other payment method information. This information is processed securely by our payment processors.
  • Log Data: We automatically collect certain information when you visit our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior on our Website. This helps us to improve your user experience, personalize content, and analyze website traffic.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: We use your information to process orders, manage your account, provide customer support, and improve our Website and services.
  • To Personalize Your Experience: We use your information to personalize your experience on our Website, such as displaying products and offers that are relevant to your interests.
  • To Communicate with You: We use your information to send you order confirmations, shipping updates, newsletters, marketing communications, and other information that may be of interest to you. You can opt-out of receiving marketing communications at any time.
  • To Prevent Fraud and Ensure Security: We use your information to detect and prevent fraud, protect the security of our Website and services, and comply with legal requirements.
  • To Analyze and Improve Our Business: We use your information to analyze trends, track website traffic, and gather demographic information to improve our business operations and marketing strategies.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who help us to operate our Website, process payments, fulfill orders, deliver products, send emails, and provide other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Legal Compliance: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we are required to do so by law or legal process.
  • Business Transfers: In the event that we sell, merge, or transfer all or a portion of our business or assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information with third parties with your consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information transmitted online.
  • Storing your information on secure servers.
  • Limiting access to your information to authorized personnel only.
  • Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise your rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our website, and personalize content.

You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified when a cookie is being placed on your device. However, please note that disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Websites

Our Website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Website and update the effective date. Your continued use of our Website after the effective date constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: info@amber-leaf.com