Shipping Policy

Thank you for shopping at Amber Leaf Retail & Wholesale. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.

1. Shipping Destinations

We currently ship to the United Kingdom, Ireland, and selected European markets. Please check our website or contact us to confirm if we ship to your location.

2. Shipping Methods and Costs

We offer various shipping methods to meet your needs. Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. You can view the shipping costs during the checkout process before placing your order.

3. Order Processing Time

We aim to process and ship orders promptly. Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak seasons or promotional periods.

4. Estimated Delivery Time

The estimated delivery time depends on the shipping method selected and the shipping destination. Please refer to the estimated delivery times provided during the checkout process. Please note that these are estimates and actual delivery times may vary.

5. Shipping Carriers

We use reputable shipping carriers to deliver your orders, such as Royal Mail, DPD, and other reliable carriers that may also ship out of the UK and Europe for our international clients. We will provide you with a tracking number once your order has been shipped, so you can track the progress of your delivery.

6. Shipping Restrictions

Due to legal and regulatory restrictions, we may not be able to ship certain products to certain locations. Please check our website or contact us to confirm if there are any shipping restrictions that apply to your order.

7. Customs and Import Duties

For international orders, you may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are your responsibility and are not included in the purchase price or shipping costs. Please check with your local customs office for more information about these charges.

8. Delivery Issues

If you experience any issues with your delivery, such as delays, damages, or lost packages, please contact us immediately at info@amber-leaf.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Address Accuracy

Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us at: info@amber-leaf.com